Would you like to return a consignment?

Here you will find all information about returns.

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You will find all information on our right of cancellation in the GTC.

You can find the most important excerpt here.

7. right of cancellation

7.1 Exercising the right of cancellation

7.1.1 You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods (or the last goods if several goods were ordered and delivered separately).

The customer has or has taken possession of the last of the goods that were delivered separately.

7.1.2 In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear declaration (e.g. e-mail, a letter sent by post or fax).

7.1.3 In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period to the address given under point 1 of the GTC.

7.2 Consequences of cancellation

7.2.1 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use bank transfer for this repayment, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

7.2.2 In the case of purchase contracts in which we have not expressly offered to collect the goods ourselves in the event of cancellation, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

7.2.3 You must bear the direct costs of returning the goods.

7.2.4 You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the quality, properties and functionality of the goods.

7.3 Execution of the return/cancellation

7.3.1 The goods can either be sent back to the returns address within the cancellation period or returned personally by the customer by declaring the cancellation. If you do not return the goods in full, including all accessories, compensation for lost value may be claimed.

7.3.2 The goods must be returned in packaging suitable for shipping.

7.3.3 You will find the return address for your return shipment under point 1 of our GTC.

7.4 The right of cancellation does not apply to the following contracts:

7.4.1 Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery

7.4.2 Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature